Shipping policy

Shipping Policy for DTF Now

Order Processing Times

After an order is placed, we typically take 1–10 business days to process it and prepare it for shipment.
Please note that weekends and holidays are not included in processing times.
We fulfil and dispatch orders Monday to Friday, 9 AM–5 PM.

Domestic and International Shipping Options

We offer shipping within the United Kingdom via Royal Mail

Royal Mail Services

Royal Mail 24-Hour Tracked

Aims to deliver within 24 hours, but not guaranteed.

Approximately 90% of items arrive the next day, though delays may happen.

Royal Mail Special Delivery – Guaranteed by 1 PM

A premium guaranteed service.

Delivery by 1 PM the next working day.

Handled as priority mail to ensure high reliability

Delivery Restrictions

Certain UK areas may have longer delivery times or limited service availability. These include:

BA7-10, BA20-22, BB18, BB94, BT34 (1,2), BT42-43, BT49, BT52, BT57. BT60-61, BT68, BT74, BT82, CM3 (5), DD1-6, DD8 (0-9), DD9-11, DG8, DN31-37, EH4-6, EH9-10, EH15-17, EH31-35, EH39-46, EH51, EX23, EX34, EX39, FK1-2, FK4-16, FK21, HG1-2, HS2, IP7, IP15-26, IP27 (0,1,9), IP28 (1,3,6-9), IP28 (6), IP29-33, IV1, KA5-9, KA18, KA20-23, KW17, KY1-3, KY4-9, KY10-16, KY99, LA8-9, LA12-17, LA19, LL46-53, LN1-2, LN9, LN12-13, ML2, ML8, ML11-12, NP7-8, NP16, PA1-3, PA5-6, PA9-10, PE23, PE37, PH5-12, PH13, PL30-35, PH41-44, PH49, PL10-11, PL13, PL15-16, PL22-28, SA35-37, SA41-43, SA61-65, SP1-2, SP4 (4-6), SP5, SP10-11, SP4 (7,8,9), SP7-9, SY6, SY8, SY20, SY23-24, TA24, TD3-15, TR7-11, TR14-16, TR27, TR93, YO7, YO21-22, YO30-32, YO91.

Collection

Collection at store is available from same-day or next day 9AM to 5PM after a "Ready To Collect" email has been received by the customer.

Shipping Costs

Shipping costs are calculated based on the order’s weight, shipping method, and destination.

Customers can view the shipping cost during checkout before finalizing their purchase.

Lost/Damaged Shipments

In the rare event that a shipment is lost or arrives damaged, please contact our customer support team immediately.

We will work with you to resolve the issue promptly.

Delayed Deliveries

While we work closely with our delivery partners to ensure orders arrive on time, delays can sometimes occur due to circumstances outside of our control. These delays may be caused by courier backlogs, adverse weather conditions, technical issues, or any operational challenges experienced by third-party carriers such as Royal Mail or DPD.

We do not take responsibility for late deliveries caused by third-party courier delays. As we have no control over their internal processes, routing, staffing, or logistical issues, we cannot be held liable for any inconvenience, missed deadlines, or business losses that may result from such delays.

Once an order has been dispatched and handed over to the courier, the delivery timeline is dependent on the courier’s performance and service conditions. We will, however, assist you in tracking your parcel and supporting any claims or investigations where applicable.